After uploading templates or QRDA-I files to the portal, any files that fail to process can be reviewed under Imports > Failures in the left-hand navigation. The table below lists common failure reasons along with additional details about each one. Where applicable, the relevant XPath is included in italics for reference.
If you see a failure reason in the portal, find the matching entry in the Reason column below for more context on what it means.
| Reason | Additional Details |
|---|---|
| Corrupted archive format | The ZIP archive is corrupted or password-protected and cannot be extracted for processing. Action: Recreate the ZIP file, verify size is not zero, verify ZIP contains files that end in ".xml" |
| Document contains no measure entries | The QRDA-I file contains no entries under the Measure Section. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required measure entry section /ClinicalDocument/component/structuredBody/component/section[./code/@code='55186-1']/entry. |
| Document contains no patient data entries | The QRDA-I file contains no entries under the Patient Data Section (i.e., contains no clinical data) Action: Open a support ticket with your EHR: QRDAIs are being generated without the required entries for clinical data /ClinicalDocument/component/structuredBody/component/section[./code/@code='55188-7']/entry |
| Document contains no reporting parameter entries | The QRDA-I file contains no entries under the Reporting Parameters Section. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required reporting parameter entries /ClinicalDocument/component/structuredBody/component/section[./code/@code='55187-9']/entry |
| Measures section not found | The Measure Section itself is missing from the file. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required measure section /ClinicalDocument/component/structuredBody/component/section[./code/@code='55186-1'] |
| Measure number [XXX] are not allowed to process. | The measure listed is not on the approved list for processing — it may be retired, unsupported, or invalid for the current reporting year. Action: This may be ignored if the measure number is not expected to be imported. Otherwise open a support ticket with Patient360. |
| Missing/Invalid document type code | The document type code is missing or does not match the expected QRDA-I code. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required document type code /ClinicalDocument/code[@code='55182-0'] |
| Missing/Invalid patient gender | The patient's administrative gender is missing or contains an unrecognized value. Action: Step 1: Is clinical staff documenting gender in the correct EHR field? If no, stop here and address clinical documentation. If yes, proceed to Step 2. Step 2: Open a support ticket with the EHR: QRDAIs are being generated without the required gender data /ClinicalDocument/recordTarget/patientRole/patient/administrativeGenderCode |
| No patient identifiers found | The file does not contain any patient identifier values (e.g., MRN) needed to match the patient record at the TIN. Action: Open a support ticket with your EHR: QRDAIs are being generated without a required patient identifier /ClinicalDocument/recordTarget/patientRole/id |
| The NPI listed in the QRDA-I file has not been provisioned in Patient360 and cannot be matched to a provider record. /ClinicalDocument/documentationOf/performer/assignedEntity/id[@extension] Action: Add the Provider/NPI to Patient360 and re-upload the files. |
| Patient data section not found | The Patient Data Section is missing from the file. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required patient data section /ClinicalDocument/component/structuredBody/component/section[./code/@code='55188-7'] |
| Patient information not found | The patient demographic/identification information is missing. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required patient data section /ClinicalDocument/recordTarget/patientRole |
| QRDA-I file includes no valid measure eUIDs for the reporting year | No measureId (eUID) values in the file match the eCQMs published for the current reporting year — often due to an outdated measure version. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required measure identifiers /ClinicalDocument/component/structuredBody/component/section /entry/organizer/reference/externaldocument/id[@root='2.16.840.1.113883.4.738']/@extension We are expecting one or more of the following values: EUID Values by Measure |
| Reporting parameters section not found | The Reporting Parameters Section is missing from the file. Action: Open a support ticket with your EHR: QRDAIs are being generated without the required reporting parameters section /ClinicalDocument/component/structuredBody/component/section[./code/@code='55187-9'] |
| Reporting Period is not found! | The reportingPeriod element is missing or malformed — the file doesn't specify the start/end dates the data covers. |