TABLE OF CONTENTS

• Overview
  • Patient360 Support Tickets 
• Dashboard 
• Group Practices
  • Exporting Patient Level Data 
• Imports 
  • Template 
  • QRDA I
  • Failures

Overview

The goal of this article is to provide details on the tools available in the Patient360 portal for ACO Users. These tools include the Dashboard, Group Practices and Imports.

Patient360 Support Tickets 

Users can open and track Patient360 support tickets directly through the portal. 

To open a support ticket, click on the user name in the top right corner of the portal, hover over "Help Desk" and then click on "Create Support Ticket". This will launch a support ticket pop-up, please ensure that all required fields are filled out. 

To view open and pending support tickets, click on the user name in the top right corner of the portal, hover over "Help Desk" and then click on "Support Home". This will take you to the home page of our Patient360 knowledge base where you will find additional helpful resources like this one! Click on "Tickets" or "Check Ticket Status" to see all open and pending tickets. 

Dashboard 

The Dashboard shows two graphs that detail the estimated benchmark score (out of 10 points) and the estimated performance rate (out of 100%) for the 5 APP+ quality measures. 

Dashboard Tips: 

• Hover over each measure number to see the measure name 
• The graphs are organized from highest to lowest benchmark score/performance rate 
  • To isolate a specific measure(s), click on the measure number(s) you want to hide 

Note - Measure 112 (CMS 125): Breast Cancer Screening and Measure 113 (CMS 130): Colorectal Cancer Screening do not have benchmarks for the 2026 performance period due to "Insufficient volume of data submitted in PY 2024 to establish historical benchmark."

Additionally, it is important to note that Measure 1 (CMS 122): Diabetes: Glycemic Status Assessment Greater Than 9% is an inverse measure, so a performance rate closer to 0% is ideal and will result in a higher estimated benchmark score.

Group Practices

Under Group Practices, the user will have access to the Measure Overview which provides a detailed view of each measure, including: Measure number, Measure type, Source, Eligible population, Denominator exclusions/exceptions, Met, Not Met, Not Reported, Reporting Rate, Performance, and Estimated Score. 

Reminder: Measure 112 (CMS 125): Breast Cancer Screening and Measure 113 (CMS 130): Colorectal Cancer Screening do not have benchmarks for the 2026 performance period. 

Exporting Patient Level Data 

Users will have the ability to export patient level data for each measure by first clicking on the measure number. This will bring the user to the Performance Detail page. From here, users can export the full patient list using the "Export to CSV" button. 

It is recommended that the "Filters" are used to view patients of a particular performance (Met, Not Met, Exclusion, etc.). The export will include the following columns: Name, PatientID, DOB, Gender, Performance, Owner Name, Owner Type, and Reason Code. 

Imports 

The Imports tool allows a user to view the clinic's history of Template data, import and view a history of QRDA-Is, and view all Import Failures. 

Template 

Under Template, the user can view a history of CQM and/or Medicare CQM Template data. For additional details and guidance on template data, check out this article: XLSX Template Drag and Drop

QRDA I

Under QRDA I, the user can view a history of all zip files that have been uploaded to this clinic. The user can also view the full list of patient XML Files that are found in the zip files. This view includes a status of queue, imported, or rejected. 

Note - the list of ZIP Files and XML Files can be exported by clicking on the green "CSV" button. 

Under QRDA I, the user can also import QRDA I zip files via Drag and Drop. For additional details and guidance on this method of uploading data, check out this article: Uploading QRDA-I Files via Drag & Drop

Failures

Under Imports, a user can view all Import Failures. Each failure record indicates the import type, measure number, patient/case identifier (if known), failure reason, and imported date/time. Users can filter the list of import failures by any of the following:

• Import type 

• Measure

• Patient/Case Identifier or Failure Reason

• Import from date

• Import to date

Note - the list of failures can be exported by clicking on the green "Export to CSV" button. The export will include the following columns: Clinic name, Vendor name, Vendor identifier, source, Type, Source file name, Measure, File name, Patient/case identifier, Imported date/time.